Equipment support
Call first if it
is about today.
A form is the right route for an equipment list, a coverage question or a capability review. If a unit is down or a room cannot run, use the phone — it reaches a person, not a queue.
Equipment support line. Operating hours, plus on-call cover for confirmed installs. 2201 N Comanche Dr, Unit 1007, Chandler, AZ 85224.
Direct routes
Reach the right person.
Urgent — unit down
(623) 698-3776Faults, missing accessories, anything stopping a room running today.
Operating hoursOn-call for confirmed installs
Documentation & records
Documentation & complianceAcceptance records, serial registers, manufacturer literature and version queries.
Response: 1 working day
New facilities & biomedical teams
Territory service managerCoverage questions, equipment lists, onboarding and capability reviews.
Response: 1 working day
Consultation request
Book a consultation
We reply within one working day. Required fields are marked; everything else helps us route the request faster.
Request received.
Equipment support has your request. You will hear back within one working day — inside the standard response promise. If it is urgent, call the equipment support line instead.
After you send
Where the request actually goes.
Routed to an owner
Your request goes to the role that can answer it — territory, documentation or equipment support — not into a shared inbox.
Standard response promise
Requests reaching equipment support during operating hours are answered inside one working day, including coverage and documentation questions.
Unless it is today
Anything happening on a live list belongs on the phone. A form is the wrong tool when a set is missing and the patient is on the table.
General inquiries
Make an inquiry.
Not ready to book a consultation? Leave your details and what you are looking for. We come back inside one working day — including whether your facility sits inside a served territory.
Inquiry received.
Equipment support has your inquiry and will come back within one working day. If it is urgent, call (623) 698-3776 instead.
When we answer
The equipment support line is staffed during operating hours, with on-call cover for installs that are already confirmed. Outside those windows, leave a message and it is picked up at the start of the next working day.
If a unit is down
Do not use the form. Call the line with the facility, the model and the serial number — you will be routed to the engineer who commissioned it rather than to a general queue.
Purchasing and billing
RM OrthoMed bills the facility, not the patient. Pricing, terms and approval sit with your purchasing function — quotes are issued against a written specification, never against a phone description alone.
What not to send us
No patient names, dates of birth, medical record numbers, images or clinical detail. Nothing on this site is a secure channel for health information.
Straight through
One number, one person.
The equipment support line is the fastest route to anything operational. It reaches the representative who handles your facility — not a switchboard, not a ticket queue.